Erakart Secured by Positive SSL

Return Policy

1: What is EraKart's Friendly return policy?

Answer:

At Erakart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or via email. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

We assure you that all products sold on EraKart are brand new and 100% as per description. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 14 Day Replacement Guarantee for sellers with EraKart Advantage, 7 Day Replacement Guarantee for all other sellers.

In any case, all your purchases on Erakart are backed by Buyer Protection for 7 days from the date of delivery, in case you face any issues.

Replacement:

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' , you may request a replacement at no extra cost.  In case you receive a damaged parcel you need to mark the receipt as "arrived damaged" and send us a scanned copy along with images of the damaged parcel from outside, Kindly retain the parcel in its condition as the curior company may visit to process the claim, Note that we will take care of all these hassels and you will receive a free replacement or 100% refund as per your choice & stock availability.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

When are refunds processed?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

- Replacement cannot be provided due to non availabilty of stock

- In-line with Buyer Protection, when a dispute has been ruled in your favour 

I have requested a replacement, when will I get It?

Once a replacement request is created, we send you an email detailing the return process as well as provide details about the replacement.

In most locations, the replacement item is dispatched to you at once the replacement is initiated & after the originally delivered item is received.

If you don't get the return within the promised date, contact us immediately at admin@erakart.com

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. 

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

I just do not like the item I received although its exactly as described, I just changed my mind & would want to return it?

At erakart your satisfaction is more important then anything, We will accept returns & undermentioned conditions will be applicable:

  • Item should be in original condition & unused,
  • Item must be returned within 7 days of delivery date.
  • Item should be packed well like original
  • Buyer Pays return shipping.
  • Refund or replacement is offered as per customer choice.

Important Notes for International Customers: 

All taxes, duties & charges applicable at destination are to be paid by the consignee, any such charges cannot be refunded or included in replcaement costs. Further note that buyers will have to pay for return shipping in case of International orders.


Compare 0